Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return the product within 30 days of receipt. To qualify for a return:

• The item must be unopened, unused, and in its original packaging.
• Include proof of purchase, such as a receipt or order confirmation email.

To initiate a return, please contact our customer service team via the contact form below or email us directly at hello@nefileia.com.

Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. Refunds will be processed within 7-10 business days after approval. Refunds will be issued to the original payment method used at the time of purchase.

Please note that shipping costs are non-refundable unless the return is due to a mistake on our part or a defective product.

Do you ship internationally?
Yes, we ship worldwide! Delivery times may vary by location.

What should I do if my product arrives damaged?
Please contact our customer service team within 7 days of receiving the product, and we will assist you with a replacement or refund.

Can I return an opened product?
Unfortunately, we cannot accept returns of opened or used products due to health and safety regulations.